Privacy Policy
Last Updated: December 22, 2024
•Effective Date: January 1, 2025
At ScaleYourPool, we are committed to protecting the privacy of your business and your customers. This policy outlines how we handle data across our AI Sales Concierge platform and our website.
1. Data Architecture: What We Collect
To provide a high-performance AI experience, we collect information across three primary categories:
A. User-Provided Information
- Identity Data: Names, email addresses, and professional roles when you sign up for our Demo or Founding Builder Program.
- Business Profile: Details about your pool construction company, pricing structures, and service areas.
B. AI Interaction Data (The "Concierge" Data)
- Conversation Logs: Real-time chat data between the AI and your prospective leads.
- Lead Details: Contact information provided by leads during the qualification process.
C. Technical & Usage Data
- Log Data: IP addresses, browser types, and device information for security and rate limiting.
- Analytics: Anonymized behavior patterns to optimize the conversion funnel (CRO).
2. Strategic Data Usage
We process your data not to sell it, but to optimize your sales performance:
- •Service Delivery: Activate AI chatbot to handle prospect qualification 24/7.
- •Product Evolution: Analyze conversation patterns to improve AI response accuracy to technical questions (e.g., salt cell issues or warranty coverage).
- •Direct Communication: Send updates about the Founding Builder program and relevant new features.
- •Security & Compliance: Prevent fraud and bot attacks on your widget.
3. Tech Stack & Data Security
We use world-class infrastructure (Enterprise-Grade) to ensure your data remains secure:
| Provider | Purpose | Security Standards |
|---|---|---|
| Google Cloud | Core Infrastructure | SOC 2 Type II, ISO 27001 |
| Supabase | Database & Auth | Point-in-Time Recovery (PITR), AES-256 |
| OpenAI / Anthropic | LLM Processing | Enterprise Privacy (No training on your data) |
| Vercel | Frontend Hosting | Global Edge Network Security |
🛡️ Pro-Tip: We ensure that conversation data processed by OpenAI/Anthropic APIs is not used to train their public models. Your data remains yours.
4. Third-Party Disclosures
We only share data with third parties under the following conditions:
- •Service Providers: Technical sub-processors mentioned above (Google, Supabase, etc.).
- •Legal Requirements: If required by law or to protect our legal rights.
- •Business Transfer: In the event of a merger or acquisition (data will remain protected under the same policy).
5. Your Rights & Data Sovereignty
You have full control over your data (and your prospects' data):
Right to Access
Request a copy of all data we store about you.
Right to Erasure
Request permanent deletion of your account and data logs (Right to be forgotten).
Data Portability
Export your prospect data in reusable formats (CSV/JSON).
Right to Rectification
Update or correct your information at any time.
6. Cookies & Tracking Technology
We use a "Privacy-First Analytics" approach:
- ✓Essential: Only cookies required to maintain your login session.
- ✓Performance: Anonymous analysis to measure website loading speed.
- ✗No Third-Party Ads: We do not sell ad space or place tracking pixels for third-party ads that invade privacy.
7. Contact Us
For in-depth questions about data security or to exercise your privacy rights, please contact our team:
General Inquiry
hello@scaleyourpool.comData Protection Officer
privacy@scaleyourpool.com